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Support

Need Cash Drawer Help? We Have You Covered.

Give us a call at
763-571-5000 option 5

US + Canada support | please fill out the form at the bottom of this page

EMEA + APAC support | email us at support.eu@apgsolutions.com

Whether you require assistance with finding replacement keys and locks, cash drawer repairs, how to change your lock or help with installation and software drivers, we’re here to support you. Browse our resources for help or send a message to our tech support teams using the form below and someone will get back to you within 24 hours.

Step 1

Locate your cash drawer part ID using the information below.

Step 2

Select your drawer model and browse the tech support FAQs provided for help.

Step 3

Contact our support team for more information and assistance.

Step 1 | Locate your cash drawer part ID

For what cash drawer model are you seeking support? Don’t know what product you have? Watch the short video below to help determine your part ID:

 

Step 2 | Determine your cash drawer model based on your part ID

Vasario Series

Part number starts with a “V”

 Series 100

Part number starts with a “T”

Series 4000

Part number starts with a “J”

VB320-BL1616

 S100, Blk

S4000, Blk, SSfront
To check your drawer part number lift up the drawer and look at the silver label located on the bottom plate on the underside of the drawer. To check your drawer part number open your drawer and remove the till insert. Look at the silver label inside the inner drawer. To check your drawer part number open your drawer and remove the till insert. Look at the silver label inside the inner drawer.

Step 3 | Contact us via the form below. To view more support resources, scroll to the left or right using the arrows below.

View Tech Video Tutorials

Contact Tech Support

Send us a message and our tech support teams will get back to you within 24 hours. Please provide all of the information below so that we are ready to help when we contact you. If you need help locating your cash drawer part ID click here.